Terms and Conditions

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These terms and conditions apply to this website located at www.katherine-ball.com and all associated Web sites linked to www.katherine-ball.com by its subsidiaries and affiliates. Please read these terms and conditions carefully.

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BY USING THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

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Product Availability

All of our merchandise is custom designed and manufactured on site in our Georgia studio. If you are interested in an item currently on back order, please call us and we can tell you when the item will be available. Because products are created in our facility, there may be a 1-4 week delay before the piece can be shipped. If you have any questions, please do not hesitate to contact us.

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Information on our Site

Every effort will be made to ensure that our online catalog is as accurate and complete as possible. In order to give you the opportunity to view our products in full detail, some pieces may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, size may vary slightly. On our site, we provide the measurement of each piece based on our manufacturing specifications.

Return Policy

We value the satisfaction of our customers and will gladly exchange your item for another (of equal retail value) if you are not satisfied with your purchase. We will gladly repair all manufacture defects if, for some reason, your piece accidentally malfunctions before use. Please email contact@katherine-ball.com for further return information.